By accessing, downloading, installing, or using the EPIC Services Group LLC (“EPIC”) Services, whether or not you become a registered user (“User”, “You”, “Yourself”, “Your”), You must agree to be bound by these Terms, which You acknowledge that You have read and understood.
If you do not agree to or choose not to accept the terms of this agreement you may not access our Websites or Services.
If you reside in the European Economic Area (EEA), you must read and accept our GDPR Compliance Statement as well as our Data Processing Addendum and Standard Contractual Clauses before using our Website or Services. By accepting this agreement you are also acknowledging that you have read, understood, agree and accepted the DPA modifies and forms a part of this Agreement. You further understand that EPIC may begin tracking or collecting information from visitors who come from third-party email or advertisements immediately.
We reserve the right, at Our sole discretion, to change, modify or otherwise alter these Terms at any time. You must review these Terms at https://epicnetwork.com/ terms-conditions/ on a regular basis to keep Yourself informed of any changes.
Hours of Operation
This policies and procedures applies to all EPIC products sold on this site or any other site owned by EPIC that includes a link to this page.
3.1 Physical Returns, Non-Subscription Products & Shipping
Returns & Non- Subscription Cancellations
3.2 Subscriptions, Trials and Digital Products
Free Trials: Your EPIC membership may start with a free trial. The free trial period of your membership lasts for one month, or as otherwise specified during sign-up and is intended to allow new and certain former members to try the service.
Free trial eligibility: Eligibility is determined by EPIC at its sole discretion, and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible. Members of households with an existing or recent EPIC membership are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent EPIC membership to determine eligibility. For combinations with other offers, restrictions may apply.
Trial Billing: We will charge your Payment Method for your monthly membership fee at the end of the free trial period and your membership will automatically renew monthly unless you cancel your membership prior to the end of the free trial period. To view the monthly membership price and end date of your free trial period, visit our website and click the “Billing details” link on the “Account” page.
Billing Cycle: The membership fee for the EPIC service any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your Payment Method on the calendar day corresponding to the commencement of the paying portion of your membership until your membership is cancelled. Membership fees are fully earned upon payment. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit our website and click on the “Cancel Membership” link on the “My Profile” page to see your next payment date. We may authorize your Payment Method in anticipation of membership or service-related charges through various methods, including authorizing it up to approximately one month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization during your free trial period.
Cancellation: You can cancel your EPIC membership at any time, and you will continue to have access to the EPIC service through the end of your monthly billing period. We do not provide refunds or credits for any partial-month membership periods. To cancel, go to the “My Profile” page on our website, select ‘Cancel Membership’, and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click “Billing details” on the “Account” page.
3.3 Service Based and Coaching Programs
All serviced based and coaching programs are non-refundable. If you are not aware of the value of these programs in advance of making an investment, our team is happy to answer any questions or explain any pieces of the offering. Therefore, you should NOT invest in the service or program if you think you might want to refund it. Once you have received the information you cannot give it back or “unsee” it. You will have access to our valuable intellectual property and materials and therefore THERE ARE NO REFUNDS.
Trial members will receive notice from us that your trial period is ending or that the paying portion of your membership has begun. We will continue to bill your Payment Method on a monthly basis for your membership fee until you cancel. To cancel your subscription submit a ticket at firstname.lastname@example.org.
Monthly EPIC Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
Yearly EPIC Subscribers will be notified via email prior to renewal and the yearly subscription will automatically renew each year at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
You have THIRTY (30) Days from the date of the original purchase to review the training and preview the course. Any refund requests after the THIRTY (30) DAY time limit will not be processed.
No refunds will be processed after the final exam has started.
5.1 CDMP Mastery Class
You have THIRTY (30) Days from the start date of the class to request a refund. Any refund requests after the THIRTY (30) DAY time limit will not be processed.
No refunds will be processed after the final exam has started.
From time to time, on some EPIC products, we will offer our EPIC members the opportunity to purchase additional products and services at a discount rate. To be eligible for this discount, the customer must be a member in good standing at the time of purchase. No rebates or partial refunds will be offered if a customer purchases training, and then joined DM Lab, because these discount are intended to be a benefit for active members, and not an enticement for new members.
In the event that a EPIC member purchases an item that was eligible for a discount, if the EPIC member notifies our Customer Care department within 30 days of the purchase, a partial refund for the discounted amount will be offered. If the available discount is not reported within 30 days, a credit for additional purchases will be offered, but note that no refunds or credits will be offered after 12 months from the date of purchase.
The events, information, and speakers listed on our Sites are subject to change without notification.
You have SIXTY (60) Days prior to the event to request a 50% refund of your ticket price or seat deposit. Any refund requests within THIRTY (30) DAYS of the event will not be processed. Any unused tickets will be forfeited and are not transferable to another event.
TICKET HOLDERS’ MAY NOT SELL, OFFER FOR SALE, OFFER AT AUCTIONS, RESELL, DONATE, ACT AS COMMERCIAL AGENT FOR ANOTHER PARTY OR OTHERWISE TRANSFER THEIR TICKETS IN ANY WAY WITHOUT THE SPECIFIC PRIOR WRITTEN CONSENT OF EPIC.
7.1 Ticket Transfers
Ticket transfers will not be processed THIRTY (30) Days prior to the event.
A $50 transfer fee will be applied to all ticket transfers.
7.2 Process for Guest Tickets Transfers
Once a Ticket purchase is confirmed, the Ticket Purchaser may only change the assignment of the Guests accompanying him a maximum of 2 times and using the Tickets that he purchased by:
7.3 Ticket Resales
If a Ticket Purchaser cannot use all of the Tickets that he has purchased, the Ticket Purchaser will have the opportunity to submit to DIGTALMARKETER a formal request for the resale of the Tickets he no longer wants via the EPIC support team, so that the support team can try to resell the Tickets to another attendee. Unlike the Guest Transfer policy, the Ticket Purchaser will not have to provide a reason for the Ticket Resale request.
There is no guarantee that demand for Tickets will result in the Tickets being resold. If the Ticket Purchaser’s Tickets are not resold, no resale proceeds will be returned to the Ticket Purchaser.
LIMITATION ON LIABILITY.
THE EPIC STREAM AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE EPIC LIVE STREAM, ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. EPIC DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE EPIC LIVE STREAM WILL BE UNINTERRUPTED OR ERROR-FREE.
EPIC is not responsible for any problems or technical malfunction of any network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any e-mail or redemption to be received by EPIC on account of technical problems or traffic congestion online or on the Internet or at any Web site, or any combination thereof including any injury or damage to customer’s or any other person’s computer related to or resulting from downloading or streaming any materials consistent with this agreement or subsequent use of any EPIC owned web properties. If, for any reason, the stream is not capable of running online as planned, including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of EPIC which threatens or corrupts or adversely affects the administration, security, fairness, integrity or proper conduct of a live stream offer, EPIC, reserves the right, in its sole discretion, to cancel, terminate or suspend the offer and/or any subscription. ANY ATTEMPT BY YOU TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS OFFER MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE; EPIC WILL DISQUALIFY YOUR ATTEMPTED REDEMPTION AND RESERVES THE RIGHT TO SEEK DAMAGES FROM YOU TO THE FULLEST EXTENT PERMITTED BY LAW.
You agree to provide accurate and complete information when you register with, and as you use, the EPIC Services, and you agree to update your account information to keep it accurate and complete. You agree that EPIC may store and use the information you provide for use in maintaining and billing fees to your Account.
9.1 Access to Previous Purchases
As an accommodation to you, subsequent to acquiring EPIC training, you may download previously acquired training (when available) onto any Associated Device. Some EPIC training or services that you previously acquired may not be available for subsequent download or access at any given time, and EPIC shall have no liability to you in such event. As you may not be able to subsequently download certain previously-acquired content or training, once you download an item, it is your responsibility not to lose, destroy, or damage it, and you may want to back it up.
EPIC reserves the right to change content options (including eligibility for particular features) or remove access without notice to any previously purchased training or content that is no longer valid or deemed out of date.
Business owners of all levels are welcome here. We have community members of all skill and experience levels, from college students to entrepreneurs to multi-million dollar enterprises.
We want people to feel safe when using our groups and forums. For that reason, we’ve developed a set of community guidelines, outlined below. These policies will help you understand what type of sharing is allowed in our private groups and communities, and what type of content may be reported to us and removed. Because of the diversity of our global community, please keep in mind that something that may be disagreeable or disturbing to you may not violate our community guidelines.
You agree that the EPIC, including but not limited to EPIC Products and services, graphics, user interface, audio clips, video clips, editorial content, templates and the scripts and software used to implement EPIC Services, contains proprietary information and material that is owned by EPIC and/or its licensors, and is protected by applicable intellectual property and other laws, including but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of the EPIC Services in compliance with this Agreement. No portion of the EPIC Services may be reproduced in any form or by any means, without expressed written permission from EPIC. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the EPIC Services in any manner, and you shall not exploit the EPIC brand in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity.
Notwithstanding any other provision of this Agreement, EPIC and its licensors reserve the right to change, suspend, remove, or disable access to any EPIC products, content, or other materials comprising a part of the EPIC brand at any time without notice. In no event will EPIC be liable for making these changes. EPIC may also impose limits on the use of or access to certain features or portions of EPIC services, in any case and without notice or liability.
All copyrights in and to EPIC LLC (including the compilation of content, postings, links to other Internet resources, and descriptions of those resources) and related software are owned by EPIC and/or its licensors, who reserve all their rights in law and equity. THE USE OF THE SOFTWARE OR ANY PART OF EPIC LLC, EXCEPT FOR USE OF EPIC LLC AS PERMITTED IN THIS AGREEMENT, IS STRICTLY PROHIBITED AND INFRINGES ON THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS AND MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES, INCLUDING POSSIBLE MONETARY DAMAGES, FOR COPYRIGHT INFRINGEMENT.
EPIC, the EPIC logo, other EPIC trademarks, service marks, graphics, and logos used in connection with EPIC LLC are trademarks or registered trademarks of EPIC Services Group LLC in the U.S. and/or other countries. Other trademarks, service marks, graphics, and logos used in connection with EPIC Services Group LLC Services may be the trademarks of their respective owners. You are granted no right or license with respect to any of the aforesaid trademarks and any use of such trademarks.
If you have questions or comments regarding EPIC products, please email us at email@example.com or call 512 600-4363.